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Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger equipment like treadmills and smith machines may ship via freight carrier, and our team will keep you updated on delivery scheduling.

Once your order ships, you will receive a confirmation email with a tracking number and carrier details. For freight shipments on larger fitness equipment, you may also receive a separate call from the carrier to schedule delivery.

We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to initiate a return and any conditions that apply to large equipment.

We are happy to help you find the right fit. If you need to swap a cold plunge for a different size or exchange a piece of equipment, contact our team and we will walk you through the exchange process outlined in our Return Policy.

Each product page includes detailed dimensions and electrical specifications so you can plan your setup. We recommend measuring your space and checking outlet availability before ordering, and our team can help if you have questions about a specific model.

Proper water care keeps your unit performing well for years. Each cold plunge and hot tub comes with a maintenance guide covering filtration, water treatment, and cleaning schedules tailored to that model.

Sales tax, if applicable, is calculated and displayed at checkout.